Terms and conditions

This translation is for convenience. The Spanish version prevails. Ver la versión en español.

1. Who we are and what you accept

1.1. These terms are a contract between Density Technology LLC ("Presente", "we"), a company incorporated in the state of Texas, United States, with its address at 17350 State Hwy 249, Ste 220 #24915, Houston, Texas 77064, United States, and the company that contracts Presente ("your company").

1.2. The person who signs up the company declares that they have the authority to bind it. Your company accepts these terms when that person checks the box during sign-up or when your company uses Presente.

1.3. The Presente privacy notice (/privacidad) and the processor agreement (contrato de persona encargada) that Presente gives to your company are part of these terms.

1.4. Your company accepts these terms by electronic means. The acceptance has the same value as a handwritten signature (Texas Business and Commerce Code, ch. 322; Código de Comercio (Mexico's Commercial Code), arts. 89 to 94). Presente keeps in the event log who accepted, when and which version.

1.5. THE CLAUSES IN CAPITAL LETTERS AND BOLD LIMIT RIGHTS OR LIABILITIES. READ THEM CAREFULLY BEFORE YOU ACCEPT. They are in sections 16 and 17.

2. Definitions

3. What Presente is

Presente is an online service to:

• record the start and end of work of your company's staff, with the position at check-in and, if the policy asks for it, the biometric check;
• send notices through the app, by push notification and by email, and verify the phone number if the policy asks for it;
• receive and decide requests for overtime, vacation and leave;
• set up schedules, locations, policies and days off;
• identify each person by their name, their photo and their job title, and record their direct manager and the org chart;
• generate reports for payroll, the Risks dashboard and the Employee file;
• save all events in the event log.

4. What Presente is not

• It is not legal advice. The quotes of the LFT and of the LFPDPPP (Mexico's private-sector data protection law) are for information only. Legal decisions belong to your company and its lawyer.
• It is not payroll. Presente does not calculate salaries, premiums or withholdings. It exports hours and days so that payroll can calculate.
• It does not decide for your company. The warnings and the Risks dashboard show facts and articles. To approve, to discipline or to dismiss are decisions of your company.
• It does not guarantee the result of a lawsuit or of an inspection. The event log and the Employee file help to prove what happened. The authority decides their value.

4 Bis. Laws of Mexico

This section tells which laws of Mexico the features of Presente address, and how. It is information. It is not a guarantee or legal advice (section 4).

• Presente helps your company comply with these laws. Presente is a tool.
• The obligation belongs to your company, as the employer and as the controller of its staff's data.
• The result depends on your company's configuration and data.
• Presente does not say that your company complies with a law because it uses Presente.

Texts read on October 27, 2026 on the site of the Cámara de Diputados (Mexico's Chamber of Deputies).

Ley Federal del Trabajo (LFT, Federal Labor Law), last amendment DOF (the official gazette) 14-05-2026

Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP), DOF 20-03-2025, and its Regulations

Ley Federal de Protección al Consumidor (LFPC, Federal Consumer Protection Law), last amendment DOF 12-12-2025

It applies only if your company is a consumer according to the LFPC (section 17, T2).

What Presente does not address

• STPS provisions of art. 132 section XXXIV. They take effect on January 1, 2027 (transitional article Five of the decree DOF 01-05-2026). As of October 27, 2026, Presente did not find their publication. When they are published, Presente reviews its features.
• NOM-035-STPS-2018 (psychosocial risk factors). Presente does not have a feature for this standard.
• Código de Comercio and NOM-151-SCFI-2016 (retention of data messages). The event log does not have a certified retention record (section 7.4).
• Payroll, IMSS, INFONAVIT, SAT and internal work rules (section 4).

5. Access and roles

5.1. You sign in with a 6-digit code that arrives by email. After that, you can add a password. Each person takes care of their email and their password.

5.2. Your company assigns the roles: admin, leader and employee. An admin sees and exports the data of all of your company. Your company decides who is an admin.

5.3. Nobody decides their own request.

5.4. If you suspect unauthorized access, write immediately to [email protected].

5.5. People use the employee app under the account of your company. Their relationship is with your company. Your company is responsible for the use that its staff makes of Presente.

5.6. Any person can delete their Presente account. Write to [email protected] from the account's email, with the subject "Borrar mi cuenta" (Delete my account). Presente deletes the account: first name, last names, email, phone, password, sessions, push identifiers and profile photo. The work records of that person are not deleted: they belong to your company and follow section 13.6. If the person who asks to delete their account is the only admin of your company, they confirm by email that the account of your company is also canceled (section 13.1). The records of your company are not destroyed: they stay blocked until the legal period ends and after that they are suppressed (section 13.6). If your company must continue, that person names another admin first. The details and the periods are in the privacy notice (/privacidad, Part A, section 8).

6. Responsibilities of your company

Your company is the employer and the controller of its staff's data. Presente is a tool. Therefore, your company:

1. Sets up the policies, schedules, tolerances and locations in accordance with the LFT, its contracts and its internal work rules. Presente does not let you save a value lower than the law in the settings that the law fixes. The rest is a decision of your company.
2. Checks that the configuration is correct before it uses it and each time it changes it.
3. Publishes its privacy notice to its staff before the first check-in. Presente gives a template. Your company reviews it with its lawyer.
4. Gets the consent that the law asks for, including the express consent for sensitive data (LFPDPPP art. 8).
5. Informs its staff how the workday is recorded. The electronic record is full proof if it is shown that it was agreed (LFT art. 132 section XXXIV).
6. Handles the requests for access, rectification, cancellation and objection of its staff (LFPDPPP arts. 21 to 34).
7. Keeps and shows the attendance records that the law asks of it (LFT arts. 804 and 805). Exports what is needed before it cancels.
8. Uses Presente only for legitimate and proportional work purposes. It does not use it to monitor people outside their working hours.
9. Gives true data at sign-up and keeps it up to date.
10. Has a legal basis to process the photo of each person, informs about it in its privacy notice and gets the authorization to use the image that the law asks for (section 8).
11. Publishes a new version of its privacy notice before it turns on People or Org chart.

7. The event log is not edited

7.1. No check-in, request, decision, comment, attachment or policy change is edited or deleted. Not by an admin, and not by Presente support.

7.2. A correction is a clarification linked to the original event.

7.3. Presente does not accept requests to change or delete events of the event log.

7.4. Each event has the hash of the previous one. Presente signs a checkpoint each day. This helps to show that the event log did not change. It does not guarantee how an authority values it.

8. Your company's data

8.1. Your company's data belongs to your company. Presente uses it only to provide the service. Presente does not use it to train artificial intelligence models, its own or those of other companies.

8.2. Presente can use de-identified data, which does not identify anyone or your company, to measure and improve the service.

8.3. Photo of each person. The person uploads the photo in their profile, or an admin of your company uploads it. An admin can upload it without asking the person for permission in the app. By default, the photo is optional. Your company can require it in the policy (Requirements › Require photo). If it requires it and the photo is missing, the app asks for the photo before the person enters your company. If an admin already uploaded it, the person does not upload it again.

8.4. Who sees the photo. The admins and the leaders of your company see it in the console. Coworkers see the name, the photo and the job title of a person only if an admin turns on People or Org chart. People and Org chart do not show contact data. Presente does not show the photo outside your company.

8.5. What the photo is for. Only to identify the person within your company. Presente does not do facial recognition, does not compare the photo with another image and does not extract templates or measurements of the face. The biometric check happens on the person's phone. Presente receives only the result, the method and the time. Presente does not use the photo for its own purposes, for advertising or to train models.

8.6. What your company does. Your company is the controller of the photo. Therefore:

1. It decides if it uploads the photo and if it requires it in the policy. This is an instruction of your company to Presente.
2. It has a legal basis to process it and informs about it in its privacy notice: who uploads it, who sees it, for what and how long it is kept.
3. It gets the authorization to use the image that the law asks for, including to show it to coworkers.
4. It gives an alternative to the person who objects to giving their photo, or who has a reason not to give it. For example, it exempts them or records them by another means. Your company does not use a missing photo to discriminate.

8.7. How long it is kept. The person can change or remove their photo in My profile at any time. Presente deletes the photo 30 days after your company deactivates the person, and from the backups according to the processor agreement. The event log keeps only the event of the photo, not the image. Presente does not delete the copies that your company downloaded.

8.8. Direct manager. Only an admin chooses the direct manager of a person. Each change stays in the event log. The person sees their direct manager in the app.

8.9. Data asked of each person and why. The complete list is in Part B of the privacy notice (/privacidad). In summary:

Presente never receives the fingerprint, the face or a biometric template (section 8.5). Presente deletes the photo 30 days after deactivation (section 8.7).

8.10. Notices, email and number verification.

1. Presente sends the notices through the app, by push notification and by email (DEC-76).
2. iPhone push goes through Apple (APNs). Android push goes through Google (Firebase Cloud Messaging). Web push goes through the push service of the person's browser.
3. Presente saves whether each notice arrived: whether the email was delivered, bounced or was marked as spam; whether the push was accepted and shown; whether it was seen in the app.
4. The emails carry a 1-pixel image. When the person opens the email and their email program loads the images, Presente saves that the email was opened and the time.
5. If the policy asks to verify the number, Presente sends a code by SMS or WhatsApp through a provider. Presente saves the number, the channel, the result and the time.
6. These providers are sub-processors (processor agreement, clause 5).

9. Presente as processor

For the data of your company's staff, Presente is a processor (persona encargada) (LFPDPPP art. 2 section XII). The obligations of each party are in the processor agreement that Presente gives to your company.

For the data of admins, leaders and contacts, Presente is the controller (responsable). Part A of the privacy notice applies (/privacidad).

10. Plans, price and payment

10.1. The price, the billing unit and what each plan includes are in the plan that your company chooses.

10.2. The price is in Mexican pesos (MXN).

10.3. Receipt and taxes. Presente sends a payment receipt for each charge. Density Technology LLC is a United States company: it does not issue CFDI (Mexican electronic tax invoices).

10.4. If a charge fails, Presente notifies the admins and tries the charge again. If the payment does not arrive, your company has 30 days to download its data. After that, the account stays without access until your company pays (section 12).

10.5. If the price changes, Presente notifies the admins by email at least 30 days before. The new price applies from the next period. If your company does not agree, it can cancel before then.

11. Free trial

11.1. Presente offers a 30-day free trial.

11.2. During the trial, the service is the same.

11.3. When the trial ends, the account moves to a paid plan only if your company chooses it. If it does not choose it, the account stays read-only according to section 13.

12. Suspension

12.1. Presente can suspend an account for lack of payment, for a use against these terms or against the law, or for a security risk.

12.2. Before that, Presente notifies the admins, unless the law or security prevents it.

12.3. During a suspension for lack of payment, the account stays read-only. Your company can export its data.

13. Cancellation, export and retention

13.1. Your company can cancel at any time from the console or by writing to [email protected]. The cancellation applies at the end of the paid period. Presente does not refund used periods, except as the law says.

13.2. When your company cancels, the account stays read-only for 30 days. Your company can export the Employee file and the reports in PDF, CSV and JSON, with the hashes of the event log.

13.3. The obligation to keep the attendance records belongs to your company. The law asks for, at least, the last year of the relationship and 1 year after it ends (LFT art. 804 section III and last paragraph). Presente keeps the records of the whole relationship while the service lasts. Export what is needed before the read-only period ends.

13.4. When the read-only period ends, Presente deletes your company's data according to the processor agreement.

13.5. Presente can end the contract with 60 days of notice. Your company receives the proportional refund of what it paid in advance and the read-only period.

13.6. If a person deletes their Presente account (section 5.6), their check-ins, workdays, requests and event log events are not deleted. They stay blocked: they are kept without changes. They are only consulted or shown to comply with the law or to defend a right in a lawsuit. Presente keeps them for the period of section 13.3. Their copies in the backups follow the same period (LFT art. 804). After that, they stay blocked during the statute of limitations period and then they are suppressed (LFPDPPP art. 2 section III and art. 24).

14. Availability and support

14.1. Presente seeks for the service to be available all the time. Presente does not promise an availability percentage.

14.2. If the app has no connection, the check-in is saved on the phone and sent when the connection returns.

14.3. There can be interruptions for maintenance, for provider failures or for causes outside the control of Presente. Presente gives notice of scheduled maintenance 48 hours in advance.

14.4. Support is by email to [email protected] and by "Ask support for help" in the app, on business days of Mexico City.

15. Intellectual property

15.1. Presente, its software, its brand, its design and its content belong to Density Technology LLC or to its licensors.

15.2. Your company receives a non-exclusive and non-transferable right of use, while the plan lasts, to use Presente in its operation.

15.3. Your company does not copy, does not disassemble, does not resell and does not use Presente to make a service that competes with Presente.

15.4. If your company sends ideas or comments, Presente can use them without obligation.

16. Warranties and limitation of liability

16.1. NO IMPLIED WARRANTIES. PRESENTE IS PROVIDED "AS IS" AND "AS AVAILABLE". PRESENTE IS LIABLE ONLY FOR WHAT THESE TERMS EXPRESSLY SAY. TO THE EXTENT THAT THE LAW PERMITS, PRESENTE GIVES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING OF MERCHANTABILITY, OF FITNESS FOR A PURPOSE AND OF NON-INFRINGEMENT. PRESENTE DOES NOT GUARANTEE THAT THE SERVICE HAS NO ERRORS OR INTERRUPTIONS. This section does not limit the rights that the law does not allow to be limited (section 17.2).

16.2. PRESENTE IS NOT LIABLE FOR:

• the work decisions of your company;
• the configuration that your company chooses, including the policies, schedules, tolerances and locations;
• fines, judgments or payments that come from an obligation of your company as the employer;
• the result of a lawsuit or of an inspection;
• failures of networks, phones or third-party services outside the control of Presente;
• indirect damages, lost profits or loss of opportunity.

16.3. THE TOTAL LIABILITY OF PRESENTE FOR ANY CAUSE, CONTRACTUAL OR NOT, DOES NOT EXCEED WHAT YOUR COMPANY PAID TO PRESENTE IN THE 12 MONTHS BEFORE THE EVENT THAT CAUSES IT.

16.4. These limits do not apply to willful misconduct, to gross negligence or to what the law does not allow to be limited. They also do not limit the rights of a consumer (section 17.3).

16.5. Indemnification by your company. Your company defends Presente and pays it the damages, the fines and the reasonable defense costs that come from a claim of a third party, including a person of its staff or an authority, if the claim comes from: (a) the data that your company or its staff save in Presente; (b) the instructions and the configuration of your company; (c) the lack of a privacy notice, of a legal basis or of the authorization to use the image of a person, including for the photo (section 8); or (d) a use of Presente against these terms or against the law. This clause does not cover a claim that comes from a breach, the negligence or the willful misconduct of Presente. Presente notifies your company of the claim without delay and does not accept a settlement at your company's expense without its consent.

17. Governing law and jurisdiction

17.1. These terms are governed by the laws of the state of Texas, United States, without its conflict of laws rules. For any dispute about these terms, the parties submit to the state and federal courts of Dallas County, Texas, and waive any other venue.

17.2. Mexican rules that are not waived. Section 17.1 does not change the rules of Mexico that apply by law and that cannot be waived. In particular:

• the obligations of your company as the employer and the rights of its staff (Ley Federal del Trabajo);
• the processing of the personal data of your company's staff and of the users in Mexico, and the rights of access, rectification, cancellation and objection (LFPDPPP);
• the rights of a consumer (section 17.3).

17.3. Consumer protection. If your company is a consumer according to the Ley Federal de Protección al Consumidor, it has the rights of that law. It can go to the Procuraduría Federal del Consumidor (PROFECO, the federal consumer protection agency) and to the courts of Mexico. No clause of these terms limits those rights.

17.4. JURY WAIVER. TO THE EXTENT THAT THE LAW PERMITS, EACH PARTY WAIVES A JURY TRIAL IN ANY DISPUTE ABOUT THESE TERMS. EACH PARTY ACCEPTS THIS KNOWINGLY AND VOLUNTARILY.

17.5. Before it sues, the party that makes the claim writes to the other and the 2 parties seek an agreement for 30 days. This rule does not prevent a request for an urgent injunction.

18. Changes to these terms

18.1. Presente publishes each version at /terminos, with its date.

18.2. If a change affects the rights of your company, Presente notifies the admins with a notice in the app at least 30 days before it applies.

18.3. If your company does not agree, it can cancel until that date, without penalty, and it receives the proportional refund of what it paid in advance. To use Presente during the notice period is not to accept the change.

18.4. A change that the law or security requires can apply earlier. Presente gives notice of it as soon as possible.

18.5. A change applies only going forward. It does not apply to a dispute that already started or to an event before its date.

19. Other rules

• If a clause is void, the others remain.
• Assignment: no party assigns this contract without the consent of the other, except Presente to a company of its group or to whoever buys its business, with notice to your company.
• If Presente does not enforce a right, it does not waive that right.
• No party is liable for a breach caused by an act of God or force majeure, while it lasts.
• Notices to your company go to the email of the admins. Notices to Presente go to [email protected].
• If there is a translation of these terms, the Spanish version prevails.

19.1. Entire agreement. These terms, the privacy notice, the processor agreement and the plan of your company are the entire agreement between the parties. They replace any previous agreement about Presente.

19.2. Order of the documents. If 2 documents say different things, this order prevails: for personal data, the processor agreement; for the price, the plan; for everything else, these terms.

19.3. Clauses that survive. Sections 7, 8, 13, 15, 16, 17 and 19 survive a cancellation.

19.4. No third-party beneficiaries. These terms do not give rights to third parties. This rule does not limit the rights that the law gives to each person over their personal data.

19.5. Relationship between the parties. The parties are independent. Neither one is an agent, partner or representative of the other. Presente is not the employer of your company's staff.

19.6. Assignment. The assignment rule of this section applies.

19.7. Notices. Notices by email and in the app are valid from the moment they are sent.

19.8. Sanctions. Your company declares that it is not on a sanctions list of the United States or of Mexico, and that it does not use Presente from a sanctioned country or for a sanctioned person. Presente can suspend the account if sanctions law requires it.

20. Contact

Density Technology LLC 17350 State Hwy 249, Ste 220 #24915, Houston, Texas 77064, United States [email protected]